About Bark
Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.
Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.
This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.
As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.
About the Role
We are currently seeking a motivated and technically skilled individual to join our team as an Automation Engineer. This role is vital to improving the operational efficiencies of our business through the optimisation of our processes and SaaS based Infrastructure. Day to day you’ll be responsible for taking ownership of systems optimisation projects. Using automation wherever possible to streamline processes, implement systems integrations, and maintain existing tooling.
This role will be part of our IT function and will initially be dedicated to our customer experience department, taking ownership of systems automation projects for 2024.
Responsibilities:
Optimisation of SaaS based Systems: Responsible for the maintenance, configuration, and reliable operation of the SaaS hosted platforms in our contact centre, primarily Zendesk. Identify and implement system improvements to enhance productivity of our customer experience team.
Driving Automation: Gain a deep understanding of the function and requirements of our contact centre. Work closely with key stakeholders to improve workflows, drive automation, and deliver operational excellence by building and maintaining new and existing systems integrations and automated functions.
Process Improvement: Continuously evaluate the efficiency and effectiveness of our IT systems. Scoping and delivering programs of work to drive cost efficiencies and improve customer satisfaction.
Reporting and Analytics: Build a suite of reporting and analytics functions that support the needs of our contact centre and guide strategic decision-making. Gaining insight into key metrics such as system health, response times, resolutions times, team productivity, and other KPIs.
Training and Maintenance: Create and maintain system documentation and user guides. Ensuring that new functions are handed over to the team that will use them, supporting them in the use of new functions you have built
Degree in Computer Science, Information Technology, or equivalent practical experience.
Demonstrable experience integrating systems for automation of processes and improving system efficiency.
Proven experience working with customer facing platforms, such as Zendesk, Intercom, and Salesforce.
Working knowledge of automation tools such as Zapier, or similar.
Strong knowledge of SQL and Python for scripting and automation.
Previous experience managing technical projects end to end, maintaining key stakeholder relationships throughout the project lifecycle.
Strong problem-solving skills, with a focus on continuous improvement and efficiency.
Excellent interpersonal and communication skills, with a customer-focused attitude.
Experience working in multiple operating system environments, such as Windows, macOS, and Linux.
Previous experience working with data analytics tools such as Tableau, and BigQuery.
Working knowledge of Google Workspace and accompanying toolset.
Strong knowledge of cloud computing platforms such as AWS and GoogleCloud.
Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
Flexible working policy with a central office in London
Private health insurance run by Aviva including dental cover
Personal annual L&D Budgets with £1,000 to spend on your development
Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
Fully stocked kitchen and weekly team lunches
Financial advisor
Cycle to work scheme
Regular wellness weeks with industry leading talks through to massages in the office
Being at the forefront of an industry with new and exciting problems to solve
Screening Call with Talent Partner (30 mins)
1st Stage - Deep dive into Background, Skills, Motivations skills (45 mins)
2nd Stage - Technical Task (60 mins)
3rd Stage - Values interview (30 mins)
At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.